Terms of Service
Version 1.0 · effective 2 November 2026 · ApiSIM is operated by Digital Trend AS
These terms govern your use of ApiSIM, the service at apisim.app and api.apisim.app, the ApiSIM Android gateway application and related software (together, the “Service”). The Service is provided by Digital Trend AS, Holsbergstien 64, 5918 Frekhaug, Norway (“ApiSIM”, “we”). By creating a workspace or using the Service you accept these terms on behalf of yourself and the business you represent (“you”, “Customer”).
1. What the Service is
ApiSIM connects a phone that you own and control to software through an API, dashboard and webhooks. Messages and calls are placed by your phone, over your SIM card and your carrier. ApiSIM is a technical intermediary and does not provide telephone numbers, carrier service or messaging termination. Capabilities depend on your phone model, Android version, SIM, carrier plan and network, and we describe them as accurately as we can without guaranteeing them.
2. Your phone, your SIM, your responsibility
You supply and control the phone and SIM. You are responsible for complying with your carrier’s terms, fair-use policies and local law for every message and call you send through the Service, including consent to be contacted, honouring opt-outs and stop requests, sending hours, content rules and any registration your jurisdiction requires. Carriers may throttle, filter or suspend a SIM at their discretion; we have no control over that and it is not a defect of the Service.
3. Acceptable use
You may not use the Service for unsolicited bulk messaging, deception, harassment, fraud, emergency communications, or anything unlawful where you or your recipients are located. You must keep your account credentials and API keys secret and are responsible for all activity under them. We may suspend or terminate accounts, lines or API access immediately where we reasonably believe these terms are breached, where carrier or legal complaints arise, or to protect the Service, other customers or recipients. Where practical we will tell you why and how to remedy it.
4. Calls, recording and AI voice
Calls are merged on your phone with a telephone bridge we operate so that your software or browser can take part. Recording is off by default. If you enable recording or transcription you are solely responsible for giving any legally required notice, obtaining consent from every participant, and complying with two-party-consent and similar rules wherever a participant is located. If you connect an AI system that speaks on a call, you are responsible for disclosing that fact where the law or good practice requires it and for everything the AI says. Recordings and transcripts are stored privately for your workspace and deleted according to your retention settings and section 8.
5. Accounts, plans and payment
Paid plans are billed through Stripe in advance for each billing period, per connected line and plan as shown at purchase. Optional recording and transcription are charged from prepaid credits at the rates shown in your workspace; credits are consumed only on durable usage receipts, never for failed or uncertain actions. Prices exclude VAT where applicable. You may cancel at any time; access continues until the end of the paid period. Unless the law requires otherwise, fees are non-refundable, but we will refund in cases of our material failure to provide the Service. We may change prices with at least 30 days’ notice by e-mail.
6. Availability and changes
We work to keep the Service available and secure but do not promise uninterrupted operation, message delivery, call completion or specific latency. Delivery and call outcomes reported by the Service reflect what your phone and carrier reported and may differ from what the recipient experienced. We may change, add or remove features; if a change materially reduces the Service you pay for, you may cancel and receive a pro-rata refund for the remaining period.
7. Indemnity
You will defend and indemnify ApiSIM, its officers and staff against claims, fines, damages and reasonable costs arising from your content, your messaging and calling practices, your breach of these terms, or your violation of law, carrier terms or the rights of any person, including claims about consent, opt-outs, recording and automated calling.
8. Data and privacy
Our Privacy Policy explains what we process and why. For personal data in your messages, call records, recordings and transcripts we act as your processor under the GDPR and the Norwegian Personal Data Act; our Data Processing Agreement forms part of these terms. When a workspace is closed we delete its recordings, transcripts and message content within 30 days, except where retention is required by law or for billing records.
9. Liability
To the extent permitted by law, ApiSIM is not liable for indirect or consequential loss, lost profits, lost data, carrier actions against your SIM, or the content of communications sent through the Service. Our total liability under these terms in any twelve-month period is limited to the fees you paid to us for the Service in that period. Nothing limits liability for gross negligence, wilful misconduct, or where limitation is not permitted by mandatory law.
10. Term and termination
These terms apply while you have a workspace. You may close your workspace at any time from the dashboard or by writing to us. We may terminate with 30 days’ notice, or immediately under section 3. Sections 4, 7, 8, 9 and 11 survive termination.
11. Governing law and disputes
These terms are governed by the laws of Norway. Disputes that cannot be resolved amicably are subject to the exclusive jurisdiction of the Norwegian courts, with Hordaland District Court (Hordaland tingrett) as the agreed venue, unless mandatory consumer law gives you another forum.
12. Changes to these terms
We may update these terms. Material changes are announced by e-mail or in the dashboard at least 30 days before they take effect, except where a change is required by law or a carrier. Continued use after the effective date is acceptance of the new terms.
Contact
Digital Trend AS · Holsbergstien 64, 5918 Frekhaug, Norway · support@apisim.app